- MASTER OUTLET TRADING maintains the http://www.clearance.ae/ Website ("Site").
- United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
- Visa and Master Card and (AED) will be accepted for payment
- We will not trade with or provide any services to OFAC and sanctioned countries
- Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
- Cardholder must retain a copy of transaction records and Merchant policies and rules
- User is responsible for maintaining the confidentiality of his account
Delivery Policy – Products
Please keep the proof of delivery receipt signed/confirmed by the registered customer
Shipping Normally takes 3-4 working days from the time of processing the order. Any order after 16:00 hrs will be processed the next working day
Delivery fees are fixed by the logisitics provider either Aramex or any other provider chosen by us. Delivery in UAE is charged depending on weight of the goods as per pricing of the courier company.
For Payment Confirmation – Services
Customers will recieve an email notification as proof of payment confirmation.
The Return & Refund Policy
Good news! Clearance.ae accepts the return within the first 14 days of the delivery made. The payment of the refund will be processed in one week after the goods have been received back by the company.
Conditions of Return & Refund
1.) Clearance.ae will bear the shipping of the item returned if
-The box of the item received by the customer was open and the customer wasn’t informed officially through email or WhatsApp
-The item was non-functional in case of electronics and torn or stained in case of fashion and the customer wasn’t informed officially through email or WhatsApp
-Wrong item sent
2.) The customer will bear the two side shipping of the item returned if
-The box of the item received by the customer was open/defected and the customer was informed officially through email or WhatsApp
-The item is not up to the expectations of the customer
-Wrong sizes (Fashion, footwear, sunglasses, luggage, jewelry & watches or any other category with sizes included) and the customer wants to replace with the new size.
- Items can be reported as a canceled after a maximum of 7 days of use. After which it will be at discretion of the management.
- The returned items should be in orginal packaging the same way it was delivered. If any items were returned after use or personal damage it might not be accepted as a cancellation.
MASTER OUTLET TRADING
No.78, Al habtoor warehouse compound, Al Qusais Industrial Area 3
United Arab Emirates